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By  Emily Brown 29 May 2024 4 min read

Key points

  • From quantum to AI, gene tech to renewables – it’s critical we understand the impacts of new technologies.
  • Responsible innovation (RI) is our way of learning how future science and technology might fit in society.
  • In these four videos, our scientists show how their RI research is shaping tomorrow’s innovations.

From food security to renewable energy, climate change, and healthcare – great challenges call for innovative solutions. Cutting-edge science can also disrupt society and create risks, whether that is cybersecurity threats from quantum computing or community conflict about new technologies.

That’s why we’ve made responsible innovation (RI) a core part of our work. It’s a rigorous and robust scientific process. RI helps us uncover the social and ethical risks that come with new science and technology. Better yet, it gives us a way to shape them for the better.

What is responsible innovation?

When it comes to RI, there are two main scientific frontiers.

One is called social and ethical risk management. This goes beyond identifying the social impact of science and technology on a case-by-case basis. Instead, it aims to establish new ways of doing science that can be applied across different fields and sectors.

We want to be able to reliably tell when science and technology will benefit society and when it will cause problems. We do this by talking in-depth with people and communities who create, regulate, and use novel technologies. Our researchers can then uncover social and ethical risks that might be overlooked in standard assessments.

By systematically identifying and documenting those risks, we can help develop strategies to reduce harm. The idea is to work with government, industry, and communities to actively manage the risks of new technologies – before they go out into the world.

Two of our scientists offer a glimpse behind the scenes of their RI research.

Social science and trust

Our senior research scientist Rod McCrea is working to understand what people expect of research organisations like ours – and what people's concerns are.

By understanding how people feel about science, we can work harder to build trust. After all, there’s no use developing a nutritious new food that people won’t eat, or a helpful digital tool that people won’t use.

Instead, we need to understand what drives trust, and be responsive to public attitudes about science. This is how we make sure our new technologies are fit-for-purpose, and our future science has a positive and meaningful impact.

[Music plays and a split circle appears showing photos of different CSIRO activities flashing through on either side and then the circle morphs into the CSIRO logo]

[Image changes to show a view looking down on a rocky and scrubby landscape, and then the image changes to show a city lit up at night]

Dr Rod McCrea: Today in Australia and across the world, we have many challenges. 

[Image changes to show Dr Rod MCrea talking to the camera, and text appears: Dr Rod McCrea, CSIRO]

These challenges are vast and they’re going to require novel and potentially disruptive solutions 

[Images move through to show a male walking down the corridor of a supercomputer with a laptop, robotic machines at work, and then Rod talking to the camera]

from artificial intelligence to robotics, many things that could also potentially change our lives. So, we need to be able to trust those organisations developing these novel innovations.

[Images move through to show Rod and a colleague walking towards the camera, two researchers looking into a cabinet and watching a robotic machine, and then a researcher working at a lab bench] 

I’m Rod McCrea, and our team is investigating what builds trust in research organisations. 

[Images move through to show a machine filling test tubes with liquid, and then Rod working at a computer]

And that could be anything from being more inclusive to society and its views to risk management.

[Image changes to show data scrolling through on a computer screen, and then the image changes to show Rod talking to the camera]

We surveyed over 4000 Australians to ask them about what they thought was happening in organisations such as this, in terms of Responsible Innovation. 

[Image changes to show Rod and a colleague smiling at each other, and then the image changes to show people moving in fast motion along a street]

And importantly, we asked what factors lead to building public trust in these organisations and expectations of socially responsible outcomes. 

[Images move through to show Rod talking to the camera, Rod and a colleague looking at plants in a hothouse, a close view of plants in a hothouse, and Rod talking to the camera]

I think scientists will benefit from this research, especially those involved in research around contentious issues such as what to do with invasive plant species, how to best manage them and what do the public think about what is Responsible Innovation in this area. 

[Images move through to show a CSIRO sign on a machine, a view of Parliament House, cars moving past Parliament House, and Rod talking to the camera]

And science organisations and the governing bodies around science also stand to benefit by knowing what’s important to the public and being in step with that.

[Images move through to show a robotic machine adding liquid to sample tubes, Rod and a colleague looking at hothouse plants, a female working on a computer, and two researchers talking in a lab]

Presently we don’t actually know a lot about what are the most important factors that build trust in the development of innovations that may change the way we live, in the way we work. 

[Images move through to show a robotic machine filling test tube samples in a tray, Rod and a colleague talking in a hothouse, plants in the hothouse, and a robotic machine filling test tubes]

But we do know that it’s key for these innovations to land beneficially in society 

[Image changes to show a researcher looking at a sample in a petri dish, and then the image changes to show a researcher placing sample trays inside a cabinet]

and also that the innovations are able to solve the challenges they were designed to solve.

[Image changes to show text on a blue screen: research.csiro.au/ri]

To find out more about Responsible Innovation, visit  research.csiro.au/ri.

[Music plays and the image changes to show the CSIRO logo and text appears: CSIRO, Australia’s National Science Agency]
 
Responsible Innovation: behind the scenes with Rod McCrea

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Trust in workplace AI

Speaking of trust, it’s a huge factor in how we interact with rapidly developing technologies like artificial intelligence (AI).

Our postdoctoral fellow Melanie McGrath is researching how to build trust with AI in the workplace. The aim is to help AI become the best team member it can be.

To make teams with AI that really gel, we need to work out a great recipe for building trust. Not too little, not too much. But just the right amount to suit the systems we’re working with.

[Music plays and a split circle appears showing photos of different CSIRO activities flashing through on either side and then the circle morphs into the CSIRO logo]

[Image changes to show a rear view of two researchers walking down the corridor of a supercomputer, and then the image changes to show people moving along a street in fast motion] 

Dr Melanie McGrath. AI is developing at an exponential rate, creating disruptive challenges and exciting opportunities for our society. 

[Image changes to show Dr Melanie McGrath talking to the camera, and text appears: Dr Melanie McGrath, CSIRO]

I’m Melanie McGrath and I research how people develop trust in machines and how that might affect the way we work together. 

[Image changes to show Melanie walking along outside a building and talking to the camera]

Trust is really critical to our willingness to use AI, but it’s not as simple as more trust, leading to more use, leading to better outcomes. 

[Images move through to show a close rear view of a computer, a researcher typing on a keyboard, and two males looking at an iPad together]

To work safely and effectively with AI, we need people’s level of trust to be aligned to the capabilities of the system. 

[Image changes to show Melanie walking along outside a building and talking to the camera]

We don’t want to put too much trust in a system that isn’t really reliable but at the same time we don’t want to distrust AI that could actually help us. 

[Image changes to show a supercomputer, and then the image changes to show an explanation of quantum computing on a computer screen]

So, we need to know, what is the right amount of trust and how do we get there? 

[Image changes to show Mel standing next to a river talking to the camera, and then the camera zooms in on Mel talking]

Scientists have found literally hundreds of factors that influence trust in AI, and these vary across applications. 

[Images move through to show medium and close views of Mel standing near a river talking to the camera]
 
Think about what might influence how much you trust an algorithm that’s going to recommend a mobile phone plan and how that could be really different from what develops trust in a robot being put into an aged care facility to support an elderly relative. 

[Image changes to show a researcher working on a supercomputer]

My goal is to build a recipe for trust in these kinds of applications. 

[Image changes to show a close view of a person working on a motherboard, and then the image changes to show a male and female looking at a laptop next to a supercomputer]

I’m working with scientists right across the CSIRO to build six examples of human AI teams. 

[Image changes to show Mel talking to the camera, and then the image changes to show a side view of Mel working on a computer]

My research is developing a really detailed understanding of each of these examples and working out what kinds of challenges a human AI collaboration might be able to solve and what challenges it’ll face. 

[Image changes to show a close view of Mel typing, and then the image changes to show Mel talking to the camera, and then the image changes back to show Mel working on her computer]

This will form the basis for my recipe for trust, helping me work out what ingredients we need to build the right amount of trust in each example and what processes we need to bring it all together and build that effective human AI collaboration. 

[Images move through to show Mel seated on a park bench talking to the camera, two males looking up at cranes, and then a male and female walking down the corridor of a supercomputer]

Our hope is when we demonstrate new ways of working with AI that prioritise human expertise and human experiences, that we’ll see it applied further afield in workplaces and sectors across Australia and around the world.

[Image changes to show text on a blue screen: research.csiro.au/ri]

To find our more about Responsible Innovation, visit research.csiro.au/ri

[Music plays and the image changes to show the CSIRO logo, and text appears: CSIRO, Australia’s National Science Agency]
Responsible Innovation: behind the scenes with Melanie McGrath

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What is responsible prediction?

The other scientific frontier in RI is called responsible prediction. We’re exploring new ways to model and measure social systems and conditions.

Our scientists use sophisticated computer modelling techniques, collecting lots of data from surveys and interviews. They then analyse the data and enter it into models, to represent the complex dynamics of our social systems.

The aim is to create new techniques that can help predict how people might respond to new technologies. That way, we can find ways to avoid new technologies causing harm, conflict, or disruption to society before they’re released.

Here are two examples of our responsible prediction research.

Hydrogen transition

An example of this is our research scientist Mitch Scovell’s work.

Hydrogen is a powerful energy source, which could play an important role in Australia’s transition to renewables. It’s vital to understand how people might respond to hydrogen, to ensure a safe and smooth transition.

In his research, Mitch investigates how people form their attitudes towards hydrogen. He models complex factors like values, beliefs, and perceptions of risk.

Mitch’s research will help government and industry. It offers a way to get to grips with challenges around public acceptance before the technology is rolled out.

[Music plays and a split circle appears showing photos of different CSIRO activities flashing through on either side, and then the circle morphs into the CSIRO logo]

[Image changes to show a view looking down on a worker walking through a CSIRO facility, and then the image changes to show Dr Mitchell Scovell talking to the camera and text appears: Dr Mitchell Scovell, CSIRO]

Dr Mitchell Scovell: Hydrogen energy technologies are going to be a key component of the energy transition going forward. 

[Images move through to show Mitchell talking to his colleagues, and then Mitchell talking to the camera]

My name is Mitchell Scovell, and my Responsible Innovation research is focussing on how people form their attitudes towards these new hydrogen energy technologies. 

[Images move through to show Mitchell and colleagues looking up towards the mezzanine floor of a building, and then Mitchell and a colleague talking together while looking at a computer]

The aim of my research is to better understand and anticipate public responses so that we can solve acceptance challenges before they emerge. 

[Image changes to show Mitchell talking to the camera]

I think a key component of Responsible Innovation of RI is understanding how people think about new and unknown technologies. 

[Image changes to show a medium view of Mitchell walking along on the mezzanine floor of the building and talking to the camera]

In my research, I’m looking at different ways of conceptualising and modelling psychological factors like risk perception and attitudes so that we can better respond to concerns before the technology is rolled out at scale. 

[Images move through to show various rear views of Mitchell working on a computer, and then a close view of his computer screen]

I think understanding how people form attitudes towards new technologies has a lot of practical implications for government and industry. 

[Image changes to show a close view of Mitchell wearing a hard hat and talking to the camera, a view looking down, and then a facing view of Mitchell and colleagues in conversation in the facility]

For example, in our research we were able to show that specific beliefs, for example, believing that hydrogen has environmental benefits, was particularly important for shaping how people evaluate and respond to the technology. 

[Images move through to show Mitchell talking to the camera, a CSIRO sign in the building, a display on a computer screen and table, and Mitchell talking to the camera]
 
And because my research is focussed on future science, I’m currently thinking about ways of expanding on my work to better  understand other concepts in Responsible Innovation like values and fairness, and how people form their views about those.

[Image changes to show a “CSIRO Energy – Enabling a low emission future” sign on the wall, and then the image changes to show a blue screen and text appears: research.csiro.au/ri]

To find out more about Responsible Innovation, visit research.csiro.au/ri.

[Music plays and the image changes to show the CSIRO logo and text appears: CSIRO, Australia’s National Science Agency]
 
Responsible Innovation: behind the scenes with Mitchell Scovell

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Modelling behaviour

Our postdoctoral fellow Tim Bainbridge is also experimenting with dynamic new modelling techniques.

Tim is interested in the diverse factors that influence how people share and interpret information. It all started after seeing how misinformation spread during the COVID-19 pandemic. Tim became fascinated by how we respond as a society during challenging times.

Like Mitch, Tim is using complex modelling to find out more about what makes people act on some information, but not on others.

Tim wants his research to help society ‘bounce forward’ after the next big global challenge, instead of returning to business as usual.

 

[Music plays and a split circle appears showing photos of different CSIRO activities flashing through on either side and then the circle morphs into the CSIRO logo]

[Images move through to show a patient being given a COVID vaccination, a person looking at a Smartphone, a male standing on a bus wearing a face mask, and a syringe drawing up a vaccine]

Dr Tim Bainbridge: The response to the COVID-19 pandemic, which was marred in parts by misinformation and distrust, showed how important it is to bring people along when introducing innovations, 

[Image changes to show a person scrolling through information on a Smartphone]

whether that’s a new vaccine or other measures to respond to this global challenge.

[Image changes to show Dr Tim Bainbridge talking to the camera, and text appears: Dr Tim Bainbridge, CSIRO]

Hi, I’m Tim Bainbridge, and through my research I hope to understand how people react in these situations, what factors play a role 

[Images move through to show two people wearing masks and looking at a Smartphone together, and then a female standing in a train station looking at a Smartphone]

and how we can bounce forward from COVID, working together to adapt to future challenges. 

[Image changes to show Tim walking towards the camera and talking]

If we’re introducing a new technology to the public, we need to understand how to optimise the benefits to society. That’s where Responsible Innovation comes in. 

[Images move through to show Tim working on a computer, his computer screen, Tim typing on the keyboard, data on the computer screen, and a hand scrolling through on a Smartphone]

My approach involves modelling which allows us to simulate some of the complex dynamics and factors that impact how people share and interpret information. I’m also using social research, such as surveys, to see how people respond when given information about new technologies. 

[Image changes to show Tim talking to the camera]

Through my research, I’m hoping to foster collaboration and consultation between the scientific community and the wider Australian public. 

[Images move through to show views of a group of young people scrolling through on Smartphones, and then Tim talking to the camera]

In investigating how people respond to information, we can begin to identify ways of managing risks, such as  misinformation, and maintaining trust between scientists and the public, when change or disruption occurs. 

[Images move through to show various views of Tim and a colleague seated at a table talking and looking at a laptop]

It’s too early to share findings, but I’m excited to investigate the rich and complex ways different factors affect our interactions on social media. 

[Images move through to show a side view of Tim typing on a keyboard, and then a close view of a finger selecting the “like” button on a digital device]

In particular, I’m interested in how toxic behaviour influences social media interactions and factors  that affect the formation of echo chambers. 

[Image changes to show text on a blue screen: research.csiro.au/ri]

To find out more about Responsible Innovation, visit  research.csiro.au/ri

[Music plays and the image changes to show the CSIRO logo, and text appears: CSIRO, Australia’s National Science Agency]
 
Responsible Innovation: behind the scenes with Tim Bainbridge

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This means society becomes more resilient and better prepared for what the future may hold. It also means a more consultative, collaborative relationship between science and society.

And that’s what responsible innovation is all about. It’s our unique way of managing the unintended risks and harms that come along with cutting-edge innovation. And of ensuring that our science generates benefits for all of society.

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